What to expect from the student survey used by some of the world's best universities.
“ISB was and still is the only way to really measure and compare international student satisfaction rates in different countries on the global level.” [Eero Loonurm,Head of International Higher Education Marketing]
“Within the International Office, ISB is one of the major large-scale surveys we run, it's very much a focus when it comes to research and is embedded in our annual planning” [Emma Middleton, Deputy Head of International Conversion]
“It is essential to listen to students in order to establish a fruitful relationship with them. The ISB has enabled us to listen closely."
"We use these results to make ourselves even more unique - to differentiate ourselves from the rest of our competitors, so the ISB helps us in terms of positioning the SIM GE brand effectively.” [Suriani Binte Jamil, Research Assistant]
“Across the university, people want to know about the areas for improvement, and particularly appreciate the benchmarking information so they can see how we compare against other institutions. The evidence-base provided by the ISB is also reliable and robust enough to contribute to the more high-level administrators’ meetings.” [Xi Yu, Evaluation Specialist at the International Student and Scholar Services]
The ISB assesses all aspects of your international students’ experience across the following survey topics (It also allows for your own additional bespoke questions.)
NB: The 2020/21 survey has been updated to additionally assess student satisfaction and perceptions relating to the institution’s response to Covid-19, including frequency and quality of communication, the online learning experience, wellbeing support, and student concerns.
The ISB survey process itself is simple, requiring minimal administration from your institution. Your i-graduate Account Manager and Client Services team manage the survey, including personalisation of the online survey to reflect your institution’s terminology, reporting, targeted reminders to non-respondents, and sharing good practice guidelines to achieve the best response rates.