In addition to the Tribal Group Privacy Notice, we detail below how i-graduate handles personal information. Please take the time to review this document carefully as it tells you how your personal information will be treated. By using the i-graduate website, taking part in any of our business activities or completing a survey launched by us, you consent to the collection, use and transfer of your personal information as detailed below.
Who are i-graduate?
i-graduate are part of the Tribal Group. We have worked in global education since 2005, conducting a range of surveys focusing on students’ experience of education. We have surveyed over 4 million students and worked with more than 1,400 universities, institutions, and organisations in 38 countries, measuring and helping them better understand their students and their students’ experience.
Information collected by i-graduate
We collect information that is both personally identifiable and unidentifiable about you through our surveys, both online and in hard copy formats.
What is GDPR?
The GDPR (General Data Protection Regulation) is Europe's data protection law. The UK Data Protection Act 2018 is the UK’s implementation of GDPR; it replaces the previous UK Data Protection Act 1998. GDPR is designed to ‘harmonise’ data privacy laws across Europe and give even greater protection and rights to individuals.
Can I see your Data Privacy Notice?
As noted above, i-graduate are part of the Tribal Group. All our surveys are compliant with GDPR and local prevailing data protection laws. The full Tribal Group Data Privacy Notice can be viewed here.
What data are you collecting about me?
Our focus is student experience, so we collect views on a wide range of topics related to education and student life. This includes areas such as the way students choose where to study, the application process, students’ learning experience, their wider living experience while a student and the support services available to them. We may ask some questions on disability and ethnicity (although survey respondents can choose not to provide those details) so that institutions can ensure they are meeting everyone’s needs as best they can.
In some cases, universities/institutions provide student email addresses and names for the survey administration process. In other cases, institutions choose to use a single open link for all respondents.
Why are you collecting it?
We collect students’ views in order to provide insight to help education institutions and organisations drive improvements in the experiences, and hence the lives, of current and future students. Amongst other areas, insight provided helps improve the application process, the learning experience, living aspects such as accommodation, social factors and sport, and support services institutions provide to students.
Processing - What do you do with my data?
Survey responses are analysed by i-graduate to produce a series of aggregated tables and presentations for the institution/organisation. Results, including verbatim responses to open questions, are usually also made available to institutions in either a datafile format such as Excel or SPSS or through an online BI (Business Intelligence) portal.
Occasionally our contracts with universities/institutions require us to share survey responses, along with student IDs, with your university/institution. In these cases, student IDs are added back into the survey responses before data is securely transferred back to your institution/university. Please see further detail on this below under ‘Who can see my details’.
Where is my data stored?
Our surveys are conducted online using the Qualtrics survey platform, and the results are analysed and stored on servers in the UK or European Economic Area.
How long do you keep my personal data?
In many of our surveys, no personal data is collected or retained. For those surveys where we do process personal data, we only retain your personal data for the duration of the survey and immediate post survey analysis. Personal data is deleted 6 months after survey closure. The anonymised survey data itself is kept indefinitely so we can provide long term trends and possible further analysis.
Who can see my details?
Group wide, Tribal implements and maintains appropriate technical and organisational measures to prevent the accidental, unauthorised, or unlawful processing, destruction, loss, alteration, damage to or disclosure of, or access to, data. Within the i-graduate business unit, there are robust systems, policies, procedures, and training in place to ensure employees comply with requirements. Where names/email addresses are provided, only i-graduate operational staff have access to the data file with names and results.
As noted above, clients (universities/institutions/organisations) receive aggregated survey results in the form of tables and charts.
Some clients wish to do more detailed analysis and research and receive ‘raw data’ files of students’ responses. In most cases these files do not contain names, email addresses or other identifiers, so individuals cannot be identified. As previously noted, occasionally our contracts require us to provide your university/institution with raw data files that include student IDs. This would then enable the survey’s coordinators at your university/institution to identify you as an individual respondent; this is made clear at the start of the survey, and you may choose not to respond to the survey.
Are my details and data safe?
Tribal implements and maintains appropriate technical and organisational measures to prevent the accidental, unauthorised, or unlawful processing, destruction, loss, alteration, damage to or disclosure of, or access to, data. Within the i-graduate business unit, there are robust systems, policies, procedures, and training in place to ensure employees comply with requirements. All our servers and individual laptops are protected and encrypted. All data files are transmitted through secure, encrypted file transfer.
Will you pass my details to anyone else?
Your contact and personal details will never be passed to another party. As noted above, occasionally results that include student IDs are shared, under strict contractual control, with your university/institution only.
Do you have a Data Protection Office?
Yes, Tribal has a Data Protection Office, which oversees all of Tribal’s and i-graduate’s work.
You can contact them at: DataPrivacy@tribalgroup.com
Can I see and/or delete my data?
Yes, survey respondents have always had the right to see their own data, and to have erroneous and/or personal data corrected and/or removed.
If you have any concerns, please talk to your university team or email us: DataPrivacy@tribalgroup.com
Where can I find out more about GDPR?
If you want to see the full details...
The UK Government’s Guide to GDPR can be found HERE.
While the European Commission’s website on GDPR is HERE.
i-graduate is a trading name of the International Graduate Insight Group Ltd whose registered office is Kings Orchard, One Queen Street, Bristol BS2 0HQ, UK. Tel: +44 (0)115 666 3380. i-graduate is part of the Tribal Group plc.
Questions regarding this policy and its implementation should be directed to firstname.lastname@example.org