North America

Institutional Satisfaction and Recommendation: What Really Matters to International Students?

(Peer-reviewed article by Ravi Ammigan, OJED, 2019)

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Improving the Student Experience: Learning From a Comparative Study of International Student Satisfaction

(by Ravi Ammigan and Elspeth Jones, 2018)

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University of Delaware International Student Experience Report 2018

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“The ISB allows us to have the impartial, evidence-based institutional conversations about what is it to be international; what is the value of this audience, and what is our own value to that audience? It enables us to mature in an informed way, and it allows us to adapt more quickly; and therefore be more relevant on the world stage. And I think that's really, really important. I simply don't know of another instrument that enables us to do this in the same way.” 

Wendy Curtis, Dean of International Strategy, Partnerships and Market Development

“Using the ISB to focus on student satisfaction, student success and the student experience can have both near-term and long-term positive impacts on international student enrollment and retention. And I think that's especially vital in the United States. So, I would encourage all universities to be engaging in this type of reflection, and ideally through the ISB, because I think only by really understanding where your students, are in terms of their relationship with your university, and compared with other universities, can you really get an authentic and honest answer of how satisfied your students are. It moves us away from the anecdotal to having a clear, accurate understanding, so we can make better strategic decisions.”

Chad Hoseth, Assistant Vice Provost of International Affairs

“I think we have a role to play in the education sector to really do our best to promote quality - a tool like the ISB can be very useful to demonstrate our commitment to the experience of students, and improving and enhancing that to ensure we're meeting their objectives. So, I can't think of a better way to do it. The ISB continues to be very helpful for us, and I'm sure it could be helpful for others as well.” 

Katie Orr, International Director

"Over the years we've been able to successfully use this information to help drive change and improvement through application and offer, arrival and first night experiences, registration, and worship facilities, amongst others. "

Paul Butler, Director, Administration and Finance, Office of International Services

"The Barometer has motivated us to take concrete actions to improve the experience of our international students, year over year. Our first arrival approach and overall orientation process have significantly changed because of the feedback we got from the Barometer."

GianMario Besana, Associate Provost for Global Engagement and Online Learning

"The ISB provides university administrators, practitioners, and researchers with a platform to make evidence-based recommendations and informed decisions in enhancing the international student experience with various aspects of the institutional setting. It can serve as an impactful, data-driven tool that helps foster meaningful collaborations across campus as part of a comprehensive support model for new and continuing international students"

Dr. Ravi Ammigan, Associate Provost for International Programs